If you change your mind for any reason please let us know within 14 days of date of delivery. We will be very happy to offer a refund (less delivery charges) unless the product has been personalised to your specifications. The goods must be returned to us in unopened, unused condition and in original packaging with all tickets attached. We will process your refund within 14 working days of either having received the goods back with us or you providing evidence of having returned the goods.