Please note that our delivery packages may be very heavy and may require more than one person, or mechanical means, to take delivery. It is important that you make suitable arrangements to take delivery. Once an order has been placed, you will receive a confirmation email from us which acknowledges your order and provides full details for you to check. A dispatch confirmation email will then be sent to you in due course. Your order may be dispatched in several packages as some of our products are stocked at different locations.

Please note that until you receive the dispatch confirmation by email your order has not been officially accepted by us and could be cancelled if mistakes are found. We therefore strongly advise you to check the details of your initial order acknowledgement email immediately upon receipt and contact us if any amendments are required. Any products that are not listed on your dispatch confirmation email can be taken to be unavailable and will not be charged to you.

Please supply a daytime contact number in case a courier driver needs to speak to you regarding your delivery (applicable for courier deliveries only). Please supply accurate delivery address details. We will not be liable for any delays or problems caused by delivery information inaccuracies. On rare occasions dispatch and delivery may be affected by factors such as extreme weather conditions, strikes or holidays. We cannot be held liable for any delay to our service but we will do our utmost to keep you updated by email and/or website announcements. If you are ordering a large item (which may not fit through your letterbox) and there is likely to be no-one at home when your parcel is delivered please give an alternative delivery address such as your workplace. With our courier service, generally used for heavier parcels, you are able to nominate a safe place in the ‘customer’ comment box.

Please be aware that we will not be liable if a parcel goes missing once it has been left in your designated safe place. If you are not in when the courier driver arrives and, in the case of the courier, no safe place has been designated, they will leave a calling card and contact number so that you can re-arrange the delivery. Generally two further attempts to deliver will be made. If the parcel then has to be returned to us you will unfortunately be liable for additional re-delivery costs or we will refund the item minus the delivery charges. If your parcel is not delivered within the expected timescale please contact us and we will do our utmost to chase it for you. We do reserve the right to ask you to wait for 28 days, starting with the dispatch confirmation date, before we re-dispatch the goods or action a refund.